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Unable to create bug report on Jira

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  • L Offline
    L Offline
    lxylxy123456
    wrote last edited by
    #1

    Recently I found a bug in Qt, and I want to report it following https://wiki.qt.io/Reporting_Bugs

    I created a new user in account.qt.io using my gmail email, then logged into Jira (qt-project.atlassian.net) through the same email (using Google Sign-In). Looks like Jira then redirected to account.qt.io to login. However, then after clicking "+ Create" on Jira, I see:

    Create issue
    You are not authorized to perform this operation. Please log in.
    Close this dialog and press refresh in your browser

    d5d0efeb-1389-413a-b662-65fcf4c1d654.png

    I saw https://forum.qt.io/topic/163873/unable-to-comment-create-bug-reports-on-jira , but I am not sure whether it is the same issue.

    Can someone help? I am using the same email for Qt Forum. I am happy to private message you my email if needed. Thank you!

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    • L Offline
      L Offline
      lxylxy123456
      wrote last edited by
      #2

      Currently I am putting my bug report here: https://gist.github.com/lxylxy123456/7a6b36419831c2479d2d59a6efe6949d
      I also created a PR on GitHub: https://github.com/qt/qtbase/pull/128

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      • Axel SpoerlA Offline
        Axel SpoerlA Offline
        Axel Spoerl
        Moderators
        wrote last edited by
        #3

        Have you checked this announcement?
        There was a Jira migration recently and you may have experienced one of the known issues.
        The announcement also provides contact options in case you can't solve the issue easily.

        Software Engineer
        The Qt Company, Oslo

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        • AlexBlascheA Offline
          AlexBlascheA Offline
          AlexBlasche
          wrote last edited by
          #4

          Please try https://wiki.qt.io/Jira_Cloud_migration#First_time_users (the self-serve automatic login). There is a bug in Jira which prevents you from logging in unless you use very specific URLs (when doing the first login). The bug and work around are listed under the link above. This is only a problem during the very first time, as the first time adds your account to the internal permission table to access the cloud instance.

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          • L Offline
            L Offline
            lxylxy123456
            wrote last edited by
            #5

            I used the link (https://qt-project.atlassian.net/jira/your-work) in the wiki page, and I am able to successfully create the ticket. Thank you!

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