My `forum.qt.io` account's e-mail address differs from my `account`/`login` + `.qt.io` one. How can I modify it?

[RokeJulianLockhart]

Don't worry: these addresses aren't confidential. I've 2FA too.

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When I visit login.qt.io/change_email, I see:

However, notifications arrive at another:

Where can I modify this?

[RokeJulianLockhart]

@SGaist, thanks! It's all done:

They manually modified the account database.

[SGaist]

Hi,

AFAIK, I don't think you can by yourself.
These addresses should be in sync. Did you do anything with them lately ?

[RokeJulianLockhart]

Did you do anything with them lately ?

@SGaist, I haven't replaced the account.qt.io one for a few months.

These addresses should be in sync.

The cause could be that because the old one contained a +, whatever code that should be synchronised it didn't sanitise its input properly, and thus failed. I've had that a lot of times before, and is one of the reasons I moved to a few naming scheme. XD

Do I create a bug about this, or a (probably ZenDesk, urgh) support ticket somewhere?

[RokeJulianLockhart]

Do I create a bug about this, or a (probably ZenDesk, urgh) support ticket somewhere?

Per post/826136, my.qt.io/support/new_request appears to be the sole option immediately available. Consequently, filed at my.qt.io/support/request/00709769, and shall report back, when remediated or dismissed, with the result (in case this affects anyone else).

[RokeJulianLockhart]

@RokeJulianLockhart, they were as baffled as I was, but believe that they've remediated the mismatch. I need to make some noise now so that I'm sent an e-mail, in order to confirm. If anyone can respond, that would be useful!

[SGaist]

@RokeJulianLockhart I won't ! ;-)

[RokeJulianLockhart]

@SGaist, thanks! It's all done:

They manually modified the account database.