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download.qt.io down?

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  • D Offline
    D Offline
    david sastre
    wrote on 17 Apr 2025, 09:32 last edited by
    #17

    Same issue for me here for the past 2 days. I am in Spain.

    ping download.qt.io
    PING download.qt.io (77.86.162.2) 56(84) bytes of data.
    64 bytes from 77.86.162.2 (77.86.162.2): icmp_seq=1 ttl=48 time=73.6 ms

    That is what I get, however accessing the url in browser or wget does not work. I noticed this because my github CI workflows were failing, I guess its servers are in the US, although I couldn't say for sure.

    Thanks for the attention Alex.

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    • A Offline
      A Offline
      Axel Spoerl
      Moderators
      wrote on 17 Apr 2025, 09:52 last edited by
      #18

      That seems to be depending on the location.
      It's offline in Berlin as well.

      Software Engineer
      The Qt Company, Oslo

      S 1 Reply Last reply 17 Apr 2025, 09:57
      0
      • A Axel Spoerl
        17 Apr 2025, 09:52

        That seems to be depending on the location.
        It's offline in Berlin as well.

        S Offline
        S Offline
        StevenNH
        wrote on 17 Apr 2025, 09:57 last edited by StevenNH
        #19

        @Axel-Spoerl said in download.qt.io down?:

        That seems to be depending on the location.
        It's offline in Berlin as well.

        It's odd that ping works but the site does not. That would seem to imply something flaky on the server, or selective port blocking?

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        • P Offline
          P Offline
          PPRiphagen
          wrote on 17 Apr 2025, 10:29 last edited by
          #20

          Just to add to the story that here in the Netherlands it's the same, ping is fine, website is down.
          Our azure pipelines experience the same issue.

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          • A Offline
            A Offline
            Axel Spoerl
            Moderators
            wrote on 17 Apr 2025, 10:59 last edited by
            #21

            Unfortunately confirm outages, which are caused by traffic overload. Gravity may vary from region to region.
            This only affects opensource downloads. Switching mirrors solves the problem, unless those mirrors are also affected. We have no visibility on those, however.

            Commercial downloads via https://account.qt.io/s/downloads are unaffected and work everywhere without issues.

            Software Engineer
            The Qt Company, Oslo

            1 Reply Last reply
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            • A Offline
              A Offline
              Axel Spoerl
              Moderators
              wrote on 17 Apr 2025, 11:44 last edited by
              #22

              I have posted a current mirror list on the development mailing list (can't upload html files here).

              Software Engineer
              The Qt Company, Oslo

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              • P Offline
                P Offline
                Pl45m4
                wrote on 17 Apr 2025, 11:58 last edited by Pl45m4
                #23

                Just to report back:
                download.qt.io up and stable
                (Northrhine-Westphalia region, Germany, 60km from Dutch border)
                (Weird that @PPRiphagen also reports outages)

                @Axel-Spoerl how can the location make a difference whether the site/resources are reachable or not?!
                If the host itself is ping-able there must be some webserver/service (or port) issue so the page isn't provided properly?!


                If debugging is the process of removing software bugs, then programming must be the process of putting them in.

                ~E. W. Dijkstra

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                • A Offline
                  A Offline
                  Axel Spoerl
                  Moderators
                  wrote on 17 Apr 2025, 13:15 last edited by
                  #24

                  Seems like an unusually high number of bots were connecting. Maybe some of them flooded internet nodes.
                  We have shut down the web server and started it again, interrupting overboarding traffic.
                  That has put it online again. Our IT is on it, analyzing the failure and monitoring performance.

                  Software Engineer
                  The Qt Company, Oslo

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                  • F Offline
                    F Offline
                    Firewave
                    wrote on 17 Apr 2025, 13:53 last edited by
                    #25

                    Seems like an unusually high number of bots were connecting. Maybe some of them flooded internet nodes.

                    Part of this might be that the caching of the jurplel/install-qt-action GitHub action is currently broken because the underlying mechanism has been sunsetted.

                    There are also certificate issues with the https://ftp1.nluug.nl mirror.

                    And there is a single(!) report of potentially suspicious files being served: https://www.reddit.com/r/QtFramework/comments/1k16ijb/comment/mnk5p3u/

                    More details:
                    https://github.com/jurplel/install-qt-action/issues/283
                    https://github.com/jurplel/install-qt-action/issues/285
                    https://www.reddit.com/r/QtFramework/comments/1k16ijb/any_word_on_httpsdownloadqtio/

                    S 2 Replies Last reply 17 Apr 2025, 21:12
                    0
                    • C Offline
                      C Offline
                      cristian-adam
                      wrote on 17 Apr 2025, 14:08 last edited by
                      #26

                      https://web.archive.org/web/20250404053014/https://download.qt.io/static/mirrorlist/ should help when download.qt.io is down in the future.

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                      • F Firewave
                        17 Apr 2025, 13:53

                        Seems like an unusually high number of bots were connecting. Maybe some of them flooded internet nodes.

                        Part of this might be that the caching of the jurplel/install-qt-action GitHub action is currently broken because the underlying mechanism has been sunsetted.

                        There are also certificate issues with the https://ftp1.nluug.nl mirror.

                        And there is a single(!) report of potentially suspicious files being served: https://www.reddit.com/r/QtFramework/comments/1k16ijb/comment/mnk5p3u/

                        More details:
                        https://github.com/jurplel/install-qt-action/issues/283
                        https://github.com/jurplel/install-qt-action/issues/285
                        https://www.reddit.com/r/QtFramework/comments/1k16ijb/any_word_on_httpsdownloadqtio/

                        S Offline
                        S Offline
                        Steve Pritchard
                        wrote on 17 Apr 2025, 21:12 last edited by
                        #27

                        @Firewave that was my report re: malware. It could just be a false positive but it’s a strange coincidence that it happened at the same time as the network disruption. I’ve never had a problem before with my built packages

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                        • F Firewave
                          17 Apr 2025, 13:53

                          Seems like an unusually high number of bots were connecting. Maybe some of them flooded internet nodes.

                          Part of this might be that the caching of the jurplel/install-qt-action GitHub action is currently broken because the underlying mechanism has been sunsetted.

                          There are also certificate issues with the https://ftp1.nluug.nl mirror.

                          And there is a single(!) report of potentially suspicious files being served: https://www.reddit.com/r/QtFramework/comments/1k16ijb/comment/mnk5p3u/

                          More details:
                          https://github.com/jurplel/install-qt-action/issues/283
                          https://github.com/jurplel/install-qt-action/issues/285
                          https://www.reddit.com/r/QtFramework/comments/1k16ijb/any_word_on_httpsdownloadqtio/

                          S Offline
                          S Offline
                          Steve Pritchard
                          wrote on 17 Apr 2025, 21:15 last edited by
                          #28

                          @Firewave here is a helpful GitHub action fork (not mine) that fixes caching: https://github.com/Kidev/install-qt-action

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                          • A Axel Spoerl
                            17 Apr 2025, 07:59

                            Our site https://download.qt.io hasn't been down since @petru started this thread.
                            I just checked the binary packages for Qt Creator 16.0.1, Qt 6.8.2, the snapshot for Qt 6.9.0. All of them match the right SHA1s.
                            That tells me our site wasn't compromised and doesn't contain compromised binaries.

                            @mcallegari79 said in download.qt.io down?:

                            Almost three days of malfunctioning and not a single word from the Qt company.

                            Wrong statement! Don't do that! I was the first to respond.

                            Well done as usual.

                            Unnecessary, negative statement. Not welcome here.

                            Back to the matter:
                            @mcallegari79
                            Please specify what is failing and figure out to which mirror you are re-directed.
                            Select a different mirror.

                            S Offline
                            S Offline
                            Steve Pritchard
                            wrote on 18 Apr 2025, 00:06 last edited by
                            #29

                            @Axel-Spoerl Thanks for confirming the hashes. I wonder though if a mirror could be compromised and the attacker is DDoSing the primary site to drive traffic to the compromised mirror.

                            Has anyone else noticed had any built packages identified as malware infected since the network disruption? I’m using Innosetup as my installer.

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