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download.qt.io down?

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  • S Offline
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    StevenNH
    wrote on 17 Apr 2025, 09:17 last edited by StevenNH
    #14

    My co-workers in Boston are seeing the same thing. The site is up and down. I'm not sure if there is a networking issue somewhere. The site was down for me at 5AM EST, and is back up now, but it's been going up and down. Our github runners have been failing off and on for the past few days (new problem).
    image.png

    Sorry, NH is New Hampshire, USA, Seeing the same in Boston USA.

    A 1 Reply Last reply 17 Apr 2025, 09:27
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    • S StevenNH
      17 Apr 2025, 09:17

      My co-workers in Boston are seeing the same thing. The site is up and down. I'm not sure if there is a networking issue somewhere. The site was down for me at 5AM EST, and is back up now, but it's been going up and down. Our github runners have been failing off and on for the past few days (new problem).
      image.png

      Sorry, NH is New Hampshire, USA, Seeing the same in Boston USA.

      A Online
      A Online
      Axel Spoerl
      Moderators
      wrote on 17 Apr 2025, 09:27 last edited by
      #15

      @StevenNH said in download.qt.io down?:

      NH is New Hampshire

      Oh, forgive my ignorance :-)
      It seems like something along the way from Scandinavia to the US then.
      That would explain the intermittent behavior.
      The connection is pretty consistent and fast here in Norway.
      To which IP address does download.qt.io resolve at your end?

      axel@axelsqt:~> ping download.qt.io
      PING download.qt.io (77.86.162.2) 56(84) bytes of data.
      64 bytes from 77.86.162.2: icmp_seq=1 ttl=52 time=22.3 ms
      64 bytes from 77.86.162.2: icmp_seq=2 ttl=52 time=20.8 ms
      64 bytes from 77.86.162.2: icmp_seq=3 ttl=52 time=24.5 ms
      64 bytes from 77.86.162.2: icmp_seq=4 ttl=52 time=21.0 ms
      64 bytes from 77.86.162.2: icmp_seq=5 ttl=52 time=22.0 ms
      64 bytes from 77.86.162.2: icmp_seq=6 ttl=52 time=20.9 ms
      64 bytes from 77.86.162.2: icmp_seq=7 ttl=52 time=22.3 ms
      64 bytes from 77.86.162.2: icmp_seq=8 ttl=52 time=21.0 ms
      64 bytes from 77.86.162.2: icmp_seq=9 ttl=52 time=21.7 ms
      64 bytes from 77.86.162.2: icmp_seq=10 ttl=52 time=24.6 ms
      64 bytes from 77.86.162.2: icmp_seq=11 ttl=52 time=21.9 ms
      64 bytes from 77.86.162.2: icmp_seq=12 ttl=52 time=22.5 ms
      64 bytes from 77.86.162.2: icmp_seq=13 ttl=52 time=21.0 ms
      ^C
      --- download.qt.io ping statistics ---
      13 packets transmitted, 13 received, 0% packet loss, time 12013ms
      rtt min/avg/max/mdev = 20.843/22.051/24.624/1.217 ms
      ``

      Software Engineer
      The Qt Company, Oslo

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        StevenNH
        wrote on 17 Apr 2025, 09:28 last edited by StevenNH
        #16

        Ping gets me 77.86.162.2. Right now I can ping, but the site won't load.

        Pinging download.qt.io [77.86.162.2] with 32 bytes of data:
        Reply from 77.86.162.2: bytes=32 time=112ms TTL=47
        Reply from 77.86.162.2: bytes=32 time=118ms TTL=47
        Reply from 77.86.162.2: bytes=32 time=117ms TTL=47
        Reply from 77.86.162.2: bytes=32 time=111ms TTL=47

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        • D Offline
          D Offline
          david sastre
          wrote on 17 Apr 2025, 09:32 last edited by
          #17

          Same issue for me here for the past 2 days. I am in Spain.

          ping download.qt.io
          PING download.qt.io (77.86.162.2) 56(84) bytes of data.
          64 bytes from 77.86.162.2 (77.86.162.2): icmp_seq=1 ttl=48 time=73.6 ms

          That is what I get, however accessing the url in browser or wget does not work. I noticed this because my github CI workflows were failing, I guess its servers are in the US, although I couldn't say for sure.

          Thanks for the attention Alex.

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          • A Online
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            Axel Spoerl
            Moderators
            wrote on 17 Apr 2025, 09:52 last edited by
            #18

            That seems to be depending on the location.
            It's offline in Berlin as well.

            Software Engineer
            The Qt Company, Oslo

            S 1 Reply Last reply 17 Apr 2025, 09:57
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            • A Axel Spoerl
              17 Apr 2025, 09:52

              That seems to be depending on the location.
              It's offline in Berlin as well.

              S Offline
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              StevenNH
              wrote on 17 Apr 2025, 09:57 last edited by StevenNH
              #19

              @Axel-Spoerl said in download.qt.io down?:

              That seems to be depending on the location.
              It's offline in Berlin as well.

              It's odd that ping works but the site does not. That would seem to imply something flaky on the server, or selective port blocking?

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              • P Offline
                P Offline
                PPRiphagen
                wrote on 17 Apr 2025, 10:29 last edited by
                #20

                Just to add to the story that here in the Netherlands it's the same, ping is fine, website is down.
                Our azure pipelines experience the same issue.

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                • A Online
                  A Online
                  Axel Spoerl
                  Moderators
                  wrote on 17 Apr 2025, 10:59 last edited by
                  #21

                  Unfortunately confirm outages, which are caused by traffic overload. Gravity may vary from region to region.
                  This only affects opensource downloads. Switching mirrors solves the problem, unless those mirrors are also affected. We have no visibility on those, however.

                  Commercial downloads via https://account.qt.io/s/downloads are unaffected and work everywhere without issues.

                  Software Engineer
                  The Qt Company, Oslo

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                  • A Online
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                    Axel Spoerl
                    Moderators
                    wrote on 17 Apr 2025, 11:44 last edited by
                    #22

                    I have posted a current mirror list on the development mailing list (can't upload html files here).

                    Software Engineer
                    The Qt Company, Oslo

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                    • P Offline
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                      Pl45m4
                      wrote on 17 Apr 2025, 11:58 last edited by Pl45m4
                      #23

                      Just to report back:
                      download.qt.io up and stable
                      (Northrhine-Westphalia region, Germany, 60km from Dutch border)
                      (Weird that @PPRiphagen also reports outages)

                      @Axel-Spoerl how can the location make a difference whether the site/resources are reachable or not?!
                      If the host itself is ping-able there must be some webserver/service (or port) issue so the page isn't provided properly?!


                      If debugging is the process of removing software bugs, then programming must be the process of putting them in.

                      ~E. W. Dijkstra

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                      • A Online
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                        Axel Spoerl
                        Moderators
                        wrote on 17 Apr 2025, 13:15 last edited by
                        #24

                        Seems like an unusually high number of bots were connecting. Maybe some of them flooded internet nodes.
                        We have shut down the web server and started it again, interrupting overboarding traffic.
                        That has put it online again. Our IT is on it, analyzing the failure and monitoring performance.

                        Software Engineer
                        The Qt Company, Oslo

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                        • F Offline
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                          Firewave
                          wrote on 17 Apr 2025, 13:53 last edited by
                          #25

                          Seems like an unusually high number of bots were connecting. Maybe some of them flooded internet nodes.

                          Part of this might be that the caching of the jurplel/install-qt-action GitHub action is currently broken because the underlying mechanism has been sunsetted.

                          There are also certificate issues with the https://ftp1.nluug.nl mirror.

                          And there is a single(!) report of potentially suspicious files being served: https://www.reddit.com/r/QtFramework/comments/1k16ijb/comment/mnk5p3u/

                          More details:
                          https://github.com/jurplel/install-qt-action/issues/283
                          https://github.com/jurplel/install-qt-action/issues/285
                          https://www.reddit.com/r/QtFramework/comments/1k16ijb/any_word_on_httpsdownloadqtio/

                          S 2 Replies Last reply 17 Apr 2025, 21:12
                          0
                          • C Offline
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                            cristian-adam
                            wrote on 17 Apr 2025, 14:08 last edited by
                            #26

                            https://web.archive.org/web/20250404053014/https://download.qt.io/static/mirrorlist/ should help when download.qt.io is down in the future.

                            1 Reply Last reply
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                            • F Firewave
                              17 Apr 2025, 13:53

                              Seems like an unusually high number of bots were connecting. Maybe some of them flooded internet nodes.

                              Part of this might be that the caching of the jurplel/install-qt-action GitHub action is currently broken because the underlying mechanism has been sunsetted.

                              There are also certificate issues with the https://ftp1.nluug.nl mirror.

                              And there is a single(!) report of potentially suspicious files being served: https://www.reddit.com/r/QtFramework/comments/1k16ijb/comment/mnk5p3u/

                              More details:
                              https://github.com/jurplel/install-qt-action/issues/283
                              https://github.com/jurplel/install-qt-action/issues/285
                              https://www.reddit.com/r/QtFramework/comments/1k16ijb/any_word_on_httpsdownloadqtio/

                              S Offline
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                              Steve Pritchard
                              wrote on 17 Apr 2025, 21:12 last edited by
                              #27

                              @Firewave that was my report re: malware. It could just be a false positive but it’s a strange coincidence that it happened at the same time as the network disruption. I’ve never had a problem before with my built packages

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                              • F Firewave
                                17 Apr 2025, 13:53

                                Seems like an unusually high number of bots were connecting. Maybe some of them flooded internet nodes.

                                Part of this might be that the caching of the jurplel/install-qt-action GitHub action is currently broken because the underlying mechanism has been sunsetted.

                                There are also certificate issues with the https://ftp1.nluug.nl mirror.

                                And there is a single(!) report of potentially suspicious files being served: https://www.reddit.com/r/QtFramework/comments/1k16ijb/comment/mnk5p3u/

                                More details:
                                https://github.com/jurplel/install-qt-action/issues/283
                                https://github.com/jurplel/install-qt-action/issues/285
                                https://www.reddit.com/r/QtFramework/comments/1k16ijb/any_word_on_httpsdownloadqtio/

                                S Offline
                                S Offline
                                Steve Pritchard
                                wrote on 17 Apr 2025, 21:15 last edited by
                                #28

                                @Firewave here is a helpful GitHub action fork (not mine) that fixes caching: https://github.com/Kidev/install-qt-action

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                                • A Axel Spoerl
                                  17 Apr 2025, 07:59

                                  Our site https://download.qt.io hasn't been down since @petru started this thread.
                                  I just checked the binary packages for Qt Creator 16.0.1, Qt 6.8.2, the snapshot for Qt 6.9.0. All of them match the right SHA1s.
                                  That tells me our site wasn't compromised and doesn't contain compromised binaries.

                                  @mcallegari79 said in download.qt.io down?:

                                  Almost three days of malfunctioning and not a single word from the Qt company.

                                  Wrong statement! Don't do that! I was the first to respond.

                                  Well done as usual.

                                  Unnecessary, negative statement. Not welcome here.

                                  Back to the matter:
                                  @mcallegari79
                                  Please specify what is failing and figure out to which mirror you are re-directed.
                                  Select a different mirror.

                                  S Offline
                                  S Offline
                                  Steve Pritchard
                                  wrote on 18 Apr 2025, 00:06 last edited by
                                  #29

                                  @Axel-Spoerl Thanks for confirming the hashes. I wonder though if a mirror could be compromised and the attacker is DDoSing the primary site to drive traffic to the compromised mirror.

                                  Has anyone else noticed had any built packages identified as malware infected since the network disruption? I’m using Innosetup as my installer.

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                                  17 Apr 2025, 11:58

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