Known issues with Qt Forum

AndyS · wrote on 3 Oct 2019, 09:44

@LeLev the issues you are seeing are not connected to the forum updates at all from what I can tell. Something has gone off with the setup itself which is why the issues are happening. As mentioned in my latest update I was able to see on two different computers a different result, it was correct on one computer but incorrect on the other. Therefore both the database and forum software are appearing to work correctly. However we do have some form of load distribution in place for the server so we suspect something might be wrong on that side of things so it is being investigated further.

It is unfortunate that this happened, but at least with future updates it will be possible to do it closer to the release so it makes it easier to stay on top of issues as they are occur and we hope to have this one solved soon.

JonB · 3 Oct 2019, 09:54

@AndyS said in Known issues with Qt Forum:

Ok, the fav-icon I can understand why it goes away, the problem is due to how our server works so the change I made doesn't get saved, therefore I need to do it a different way to make it stick. I'll try and sort that out today, though I am not sure why it stopped working initially because it has nothing to do with the upgrades.

So while you're waiting for the counter issue, can you fix the "favicon", please, I want to be able to see something noticeable on my bookmarks bar, please :)

@AndyS said in Known issues with Qt Forum:

@JonB It should have worked and it did come up before but that was supposedly resolved. So it seems that it has come back again but I also feel that this is all related to the same cause so I just need to figure out what that is. I was hoping to do that today but something more pressing came up so I had to deal with that first. But hopefully I will be able to move forward with this soon. Although it works for me, it bugs the hell out of me too :)

And I still find that if you/others write @JonB inline like that I do not get the notification alarm so I never know you have replied. If that is/was supposed to work (as opposed to going full Reply), can we have that back too, because this one actually matters! :)

AndyS · 3 Oct 2019, 09:59

@JonB said in Known issues with Qt Forum:

@AndyS said in Known issues with Qt Forum:

Ok, the fav-icon I can understand why it goes away, the problem is due to how our server works so the change I made doesn't get saved, therefore I need to do it a different way to make it stick. I'll try and sort that out today, though I am not sure why it stopped working initially because it has nothing to do with the upgrades.

So while you're waiting for the counter issue, can you fix the "favicon", please, I want to be able to see something noticeable on my bookmarks bar, please :)

That is next on my list yes, the file is uploaded but for some reason it refuses to keep the link to it. But I hope to have that figured out asap.

@AndyS said in Known issues with Qt Forum:

@JonB It should have worked and it did come up before but that was supposedly resolved. So it seems that it has come back again but I also feel that this is all related to the same cause so I just need to figure out what that is. I was hoping to do that today but something more pressing came up so I had to deal with that first. But hopefully I will be able to move forward with this soon. Although it works for me, it bugs the hell out of me too :)

And I still find that if you/others write @JonB inline like that I do not get the notification alarm so I never know you have replied. If that is/was supposed to work (as opposed to going full Reply), can we have that back too, because this one actually matters! :)

This one is odd because I have had no problems with this myself, is anyone else experiencing problems with the notification?

JonB · 3 Oct 2019, 10:02

@AndyS
Now, you just went Quote, didn't you? And I do not get a notification for that either. But if you had gone Reply, I would have done.

Now, someone's signature does/used to say "Please press 'Reply', not 'Quote', so that I get notified". So the notification must be something to do with how it parses? This is why I have been asking whether just writing "@JonB ...." at the start, which seems to be popular atm for whatever reason, has ever worked or whether it's in the same category as "Quote" which I don't think has ever notified?

AndyS · J JonB 3 Oct 2019, 09:59

@JonB But using quote does put your name at the top, can you screen shot your notification settings in the profile and send me it via PM?

Chris Kawa · wrote on 3 Oct 2019, 10:16

I don't know if this was mentioned before, but one curious thing about the notifications is that I seem to be getting the right amount of the notification sounds and right about when the changes happen. It's just the notification icon and list that don't update.

AndyS · wrote on 3 Oct 2019, 10:17

It has always been correct for me at least, but I noticed there is some difference if you are on the page already or something so the icon may not update as it counts as you already seeing it

Chris Kawa · wrote on 3 Oct 2019, 10:24

I was on another page and got 4 sounds, then a popup on the lower right corner but no new notifications on the list or count on the icon. When I refreshed the page the icon still showed nothing but there was notification on the list (but not highlighed, as if I've already seen it), and when I clicked it it brought me to this topic and there were indeed 4 new posts I haven't seen.

AndyS · 5 Oct 2019, 08:02

Its possibly related to the same unread issue then in that case, we are not sure why that happens but it does depend on the same process to update it so odds are that the cause is the same so once we are certain that is taken care of then we can see if the other issues are solved as a result.

aha_1980 · 5 Oct 2019, 09:18

@AndyS The latest status quo for me is, that I get notifications for upvotes and chat messages, but not at all when I'm mentioned.

So I may already missed some topics because after 3 or 4 other answers you likely miss the message that was directed to you.

Regards

kshegunov · 5 Oct 2019, 09:46

Have you tried resetting the options in your profile? If I recall correctly I had that problem, but after deselecting, saving and reselecting and saving the notification preferences it sorted itself out. Worth a try ...

aha_1980 · wrote on 5 Oct 2019, 09:46

@kshegunov good hint. It seems that setting got disabled somehow. I swear it was working before - let's see :)

JonB · wrote on 5 Oct 2019, 09:54

@kshegunov I have just tried complete reset on mine, we'll see if any improvement....

JKSH · wrote on 6 Oct 2019, 10:47

I stopped receiving email notifications 2 days ago. I still receive (some? all?) web notifications.

SGaist · 6 Oct 2019, 22:45

Did you try to disable and re-enable them ?

JKSH · S SGaist 6 Oct 2019, 12:02

@SGaist said in Known issues with Qt Forum:

Did you try to disable and re-enable them ?

I did ("None" -> "Save Changes" -> "Notification & Email" -> "Save Changes"), but I still didn't get an email for a thread that got a reply after that (https://forum.qt.io/topic/107356/ ).

I'll try to subscribe to a new thread and see what happens.

SGaist · 10 Oct 2019, 14:05

Looks like I am also hit with the email issue...

JKSH · S SGaist 7 Oct 2019, 19:21

@SGaist said in Known issues with Qt Forum:

Looks like I am also hit with the email issue...

Seems to have started working again?

AndyS · wrote on 10 Oct 2019, 14:08

Yeah, working now. Not sure what happened as there have been no changes lately. I will keep a closer eye on it (been swamped the last few days so not been able to monitor things closely)

SGaist · 13 Oct 2019, 09:49

Indeed, I am again receiving emails.

On an unrelated subject, the forum list given under the "Mark as Read" button is strangely sorted. The International list used to be by alphabetical order. Now it's something else but what ? Maybe by Id and they have changed.